美国大型科技集团招聘广东话/粤语客服人员（无中介费）

2016-05-06 · 3074 阅读

本帖最后由 Mayumi 于 19-5-2016 16:49 编辑

美国大型科技集团招聘普通话（国语）/广东话（粤语）客服人员

Customer Service Advisor
职责：

Handle repair or replacement escalations from various internal teams within agreed service levels.
Reach out to customers who need support with their products through phone and/or email.
Respond to written requests from customers and external partners when necessary.
Provide creative solutions to address complex customer problems.
Identify and escalate emerging product or customer dissatisfaction issues.
Identify opportunities for operational improvements and suggests improvement strategies

要求：

Solid customer handling and negotiation skills
Excellent written and verbal communication skills
Creative problem-solving and analytical skills
Resourcefulness and effective research skills
Proactive and self-starter
Disciplined and able to work to strict timelines
Conscientious and pays attention to details
Resilience to work under aggressive time commitments
Native level of Mandarin or Cantonese and excellent English in order to support respective regions.